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I cannot get the Internet when I am out of the house

Apple1960
Level 1: Joiner
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on ‎06-09-2023 08:39

on ‎06-09-2023 08:39

My internet does not work when I'm out 

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TallTrees
Level 52: Innovator
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‎06-09-2023 08:58 - edited ‎06-09-2023 08:58

‎06-09-2023 08:58 - edited ‎06-09-2023 08:58

Hi there @Apple1960 

Welcome to the o2 Community forum 

Have you enabled mobile Internet on your phone?

 



HAPPINESS IS BEE SHAPED

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Enlli
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on ‎06-09-2023 09:16

on ‎06-09-2023 09:16

More than likely it's down to your settings on the phone. 

These are the correct APN settings

Android = https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone = https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

If not sure just reset your network settings, although you will need to enter your WiFi password again

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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