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Level 1: Joiner
Posts: 1
Registered: ‎14-05-2020

I can’t view my bills on myo2 because my number is already used by another account.

I'm struggling to get onto myo2. When I put my mobile number in to get a code, put in the code, it says my number is already used by another account. I may have tried to set this up before but have no idea how to sort this issue and need to view the bills online. Help please

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Posts: 86,804
Topics: 730
Registered: ‎14-01-2013

Re: I can’t view my bills on myo2 because my number is already used by another account.

@Fayc 

Guide: How do I get to the 'Download Bill' page? 

if you can't use My O2 you need to call O2 to reset your account. Guide: Coronavirus Community Help and Support 

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Community Manager
Posts: 441
Registered: ‎07-05-2020

Re: I can’t view my bills on myo2 because my number is already used by another account.

Hey @Fayc just checking on you. Did you get access to your account? Or do you still have the issue?

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