I can’t view my bills on myo2 because my number is already used by another account.

[Fayc]

I'm struggling to get onto myo2. When I put my mobile number in to get a code, put in the code, it says my number is already used by another account. I may have tried to set this up before but have no idea how to sort this issue and need to view the bills online. Help please

[Cleoriff]

@Fayc 

Guide: How do I get to the 'Download Bill' page? 

if you can't use My O2 you need to call O2 to reset your account. Guide: Coronavirus Community Help and Support 

[LukasB]

Hey @Fayc just checking on you. Did you get access to your account? Or do you still have the issue?