I can’t log on to my o2 , and my new sim won’t work ?

[Shinnara]

I’ve had a new sim delivered with the same number I use now , and I was told to just put it straight in witch I did and now nothing on my  phone is now working for my giffgaff 

[Cleoriff]

@Shinnara 

Are you with O2 or giffgaff?

[jonsie · Accepted solution]

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Guide: Migration & porting into O2