After the collapse of the O2 pay as you go system last week, I agreed to a new account, I got my new sim and number, but when I log on to my O2 account it says my new number is allocated to someone else and I have no contract with O2, which is news to my bank account which has the new direct debit from O2. Can someone please advise me how to sort out this cluster. The phone help is utterly useless, passed through five different people, only one of whom could speak and understand English, and the last one just left me hanging and then cut me off.
