I can hear everything I say echoing/repeating during calls

[annemarie1]

Please can anyone help me before I throw my phone out of the window.  Have tried calling O2 many times today but can never speak to a human. Terrible customer service that you cannot actually speak to anyone recording just says go to My O2 and and then call is ended!!

Anyway, every time I have a call, I can hear my voice repeating what I just said, if that makes sense.

I have tried turning phone on and off and it is still doing it.  I am getting so frustrated because it is impossible to have a conversation with anyone.  Can anyone help pleaseeeeeeeee :-((

Thank you

[Cleoriff]

@annemarie1 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

@annemarie1 

If you have a cover on your phone or if it is in a case, try removing it first and see if it still does it.