You claim to keep a record of calls made, can you check this out and process my refund. see below my record of your correspondence.
Message record from O2 Regarding overcharge
Credit and Compensation
16th May at 17:25
O2: We called you back as promised but we've been unable to get in touch. If you still need some help just give us a call.
NO RECORD OF ANY CALL
18th May 10:02
Hello Tony, Your credit note for account 1049595208 is ready to view at My O2. Just go to www.o2.co.uk/myo2/viewbill. Turn off your wifi and you won't need a username or password. Thanks.
31st May 13:00
Just to let you know we would like to send you a refund of £266.98. Please log in or register with My O2 http://www.o2.co.uk/myo2 and provide your bank account details or contact Customer Service on 0344 809 0202
31st May 17:09
Hello Tony, Your bill for account 1049595208 is -£266.98 this month. To view it, just go to www.o2.co.uk/myo2/viewbill. Turn off your wifi and you won't need a username or password. We'll carry this credit forward to your next bill, or you can request a refund in My O2. Thanks.
10th June 16:28
Hi O2 Here, I have sent off for the additional 225.94 to be refunded as well as the 266.98 we apologies for the convenience.
14th June 02:35
Just letting you know your payment method has been changed to One Time.
14th June 13:05
Just to let you know we have processed your refund of £266.98. If your regular payment method is Direct Debit or card, it will be completed within 5 working days. In the case of a refund by Cheque, it should reach you by post in 10 working days. If you have any questions, please contact 0344 809 0202
10th July 11am
After 10 mins chat got cut off (No recall)
Re-called again and finally put through to Pratic (Senior advisor?)
Pratic will look into it again and talk to Phoebe? get back to me before 5pm today
