Husband ill. Left without access to a phone

[SarahMD]

I upgraded my phone on Saturday night.  My new phone hasn't arrived yet.  But I was left without a phone since 9am this morning (Monday 10th January).  My husband is ill - I had explained that to the person on Live Chat who was upgrading my phone, telling him I couldn't be without a phone at this time.  Today, Monday, we were travelling an hour and a half from home for scans for my husband.  Our children, naturally, wanted to be kept updated to ensure we arrived safely, etc. And my phone was disconnected at 9am with a message saying 'sim not provisioned'.  Plus I can't get hold of anyone at O2 to speak to about this.

[MI5 · Accepted solution]

@SarahMD 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[SarahMD]

Thanks for your reply.