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Husband ill. Left without access to a phone

SarahMD
Level 1: Joiner
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I upgraded my phone on Saturday night.  My new phone hasn't arrived yet.  But I was left without a phone since 9am this morning (Monday 10th January).  My husband is ill - I had explained that to the person on Live Chat who was upgrading my phone, telling him I couldn't be without a phone at this time.  Today, Monday, we were travelling an hour and a half from home for scans for my husband.  Our children, naturally, wanted to be kept updated to ensure we arrived safely, etc. And my phone was disconnected at 9am with a message saying 'sim not provisioned'.  Plus I can't get hold of anyone at O2 to speak to about this.

 

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MI5
Level 94: Supreme
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@SarahMD 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@SarahMD 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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SarahMD
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Thanks for your reply.  

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