How to talk to o2!

[Kanukai921]

Help! I ordered a new iPhone 12 on Black Friday as an upgrade. Worked out approx 24/month. Then heard nothing from O2 for a week not even a confirmation email (did go through uSwitch originally). New phone turned up today but the tariff says I’m on 46/month! From nowhere. I need to talk to someone but ‘all agents are always busy’ on the chat when I try. There appears to be no number to ring and there is no FAQ or link that helps with this. 

Please help! Thank you

[jonsie · Accepted solution]

Hi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

Or you can call them on 0800 081 0255

[Mkhan89]

Same thing happened to me but my bill then showed an airtime discount of £16 so no need to be worried