How to report a bug in O2 software

[Haydon-Berrow]

All names,numbers, and email addresses below are fictitious in order to preservemy privacy.

I have just joined O2 so I went through the usual process with two separate sim cards. With both I went to correct web page, registered the number, O2 sent a code to my phone, and I entered the code and everything was fine so far.

In the next step I was asked for an email address and I have an account with fastmail.fm so I entered 01234567890@heydonbarrow.fastmail.fm and waited for an email with a link to follow. I am still waiting.

For the second sim card I used a gmail address, heydonbarrow+01234567890**Personal info**, and received the email almost immediately. Everything went swimmingly.

What I want to know is how to tell O2 that they have a problem with their software. It is not acting correctly on a perfectly valid email address.

[Cleoriff · Accepted solution]

Hi @Haydon-Berrow 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@Haydon-Berrow 

Have you checked your spam folder?