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How to read OTP SMS sent to the mobile number linked to my account when have no such mobile device

Mogador
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on ‎27-10-2023 21:37

on ‎27-10-2023 21:37

I have had an O2 mobile broadband account for many years which works fine but I cannot access any OTP or any SMS sent to the mobile number associated with the account as I don't have any device using this number. So I cannot set or reset a password in order to set up a My O2 account. How can I arrange to get all service messages from O2 sent  to my e-mail? If anyone is able to read this and can help please e-mail me john2014temp**Personal info**

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MI5
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on ‎27-10-2023 21:40

on ‎27-10-2023 21:40

@Mogador 

You can't get them diverted but if you login to the router's control panel, you will see your messages there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎27-10-2023 21:41

on ‎27-10-2023 21:41

@Mogador 

 

Your only option is to put the sim card in a phone temporarily to receive the text messages.. 

 

You cant get these messages sent by email.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Mogador
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on ‎27-10-2023 21:54

on ‎27-10-2023 21:54

Many thanks to all for the prompt, informative and helpful replies. I think I'll visit my local O2 shop, who have always been very helpful. I'm 79 today and not up to speed with the technology.

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MI5
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on ‎27-10-2023 22:33

on ‎27-10-2023 22:33

@Mogador 

Happy birthday.

This help is for a Vodafone mobile broadband device but they all work in a similar way.

Page 14 shows you where to find messages.

Vodafone Mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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