Solved: How to delete My O2 account ?

Rarazas · ‎18-05-2023

Hi, I want to delete my Pay As You Go account, because I want to add this number to my Monthly Pay account.

So if I log in to account, go to Profile, press on Delete account, it's just log out from account but not delete it.

On my Monthly Pay account, then I want to add this Pay As You Go number, shows this number already registered to another My O2 account.

Did anyone has any similar problem ? And how to completely delete account, to make number free ?

MI5 · ‎18-05-2023

@Rarazas

You cannot currently merge accounts due to some billing changes that O2 are making in the background.

If you want to switch your payg number to monthly contract, you need o2 to migrate your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-05-2023

@Rarazas

You cannot currently merge accounts due to some billing changes that O2 are making in the background.

If you want to switch your payg number to monthly contract, you need o2 to migrate your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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