How to cancel PAYG Auto topup

[malinky]

Hi, can some one tell me how to cancel auto topup on My O2?

[MI5]

@malinky auto top up help here https://www.o2.co.uk/topup

Auto top-up makes sure you never run out of credit by automatically topping up with money from your credit or debit card.

Step 1: Sign in to My O2 to set up your auto top-up.

Step 2: Choose the amount and if you want to get topped up on a certain day/date or when your balance gets low.

Step 3: We'll then top you up automatically. You can change or cancel whenever you like.

[malinky]

I already have auto top-up. I am trying to cancel it.

[MI5]

Same place as you set it up - change or cancel.....

If you can't find it, just call 4445 to get customer services to do it. 

[malinky]

Yes I understand that but my question was how do I cancel it on My O2. That is where I set it up, that's where I am supposed to be able to adjust it, and that's where I am supposed to be able to cancel it. But there is no link to my Auto top-up details on My O2.

[MI5]

They must have moved it then so I guess you'll have to call.

[Cleoriff · Accepted solution]

@malinky

When you open the My O2 app, have you got a section to Change Payment/Top up details?

Via the 3 dots/lines at the top of the page?

If not you will have to contact customer services as advised above.