How to cancel O2 monthly subscription from overseas

[Nikolaristic00]

Hello!

I've just finished my studies and returned back home. O2 is not present in my country.

I wish to cancel my monthly subscription to O2 and keep my number for when I return to the UK in the future.

I will re-purchase a temporary plan when I come back to the UK but I am not sure when that will be.

Please help me cancel my subscription. Thanks!

[MI5 · Accepted solution]

@Nikolaristic00 

The only way to keep your number is to switch to PAG (if not already) and top up once every 6 months.

If you cancel, you will lose your number.

Guide: Migration & porting into O2  

[madasaf1sh]

@Nikolaristic00 

You can't do it that way, as soon as you cancel, that will cease the number, unless you move it to a PAYG number, and then top up each month.. 

All the ways to cancel can be found here Guide: Cancelling Your Contract  

You would be best to use Skype and call +44 800 902 0217 and they can take any termination fees. 

[Nikolaristic00]

Thanks for the quick reply!

I am alright with losing the number then.

I've read the guide but I'm not 100% clear on how I am supposed to cancel my contract then.

1. Is there any settings within the app?

2. Is there any way to do it without calling them, since I am overseas and this would be terribly expensive?

[madasaf1sh]

@Nikolaristic00 

Use Skype to call them, and it is a free call. as I said above

[MI5]

@Nikolaristic00 

From abroad

+44 7860 980 202

Free†

From your O2 mobile