How to activate the Volt as O2 and Virgin customer?er

[Petr]

I'm informed about option of doubling my Data allowance as I'm both O2 and Virgin customer, but there doesn't seem to be any way of actually activating the option

[Cleoriff]

Hi @Petr 

The answer to your question is on the main thread here

https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin... 

[Petr]

Thanks Cleoriff, but there is not a working solution as an answere. I'm constantly stacked in Catch 22 loop. I'm still being redirected to option of "join Virgin" , even when choosing "I'm already both O2 an Virgin customer" (which is the case and both accounts are on my name)

[madasaf1sh]

@Petr 

Does your name and address both match ?

It might be worth in the first instance, and I am sorry to say this speaking to VM Customer Services and checking it matches

[Petr]

Thanks, my name and address definitely match. I've tried calling to customer service already byt with no success (lines constantly busy, occasionally some useles A.I. tried to help)

[Angelsw13]

Similar issue so not sure if I should start a new thread.

Anyway, signed up for a renewal contract with Virgin Media including the Volt deal as I also had an o2 pay monthly Sim only account. VM rep took details of the mobile number and double-checked that addresses matched on both accounts. The VM rep said that a new SIM might be sent out or they'd just transfer the O2 existing account & number to the Volt deal.

This was a few weeks ago and nothing has changed on my 02 account. Spoke with VM rep again and they said it was an o2 responsibility to link the mobile contract.

Ok but there's no option to do so on the O2 / Volt options?!

Any clues or suggestions on how to link the accounts?

[Cleoriff]

@Angelsw13 

We have a FAQ sheet here Volt Megaguide. See if anything there helps.

[Angelsw13]

Thanks although I'm still getting the same circular experience on the web & app when I click on "both a Virgin Media and O2 customer" option . . . 

That said, just saw this message "However, from 12 April 2022, we’ll be introducing 'premise matching', meaning you’ll just need to have the same address on both your O2 and Virgin Media broadband accounts to be eligible for supercharged benefits."

So I guess they're in the process of merging databases. Will therefore wait until after the 12th to see if this has happened automatically.

[Normanbates]

Hello I had the same problem so I went on the o2 messaging with an o2 advisor and the volt bolt on was on the next day , but the data on the app isn't showing for one of the phones on the account ?

[madasaf1sh]

@Normanbates 

Have you checked the web version of myo2, and bare in mind it can take a week for the bolton to be added. 

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) again