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How do you remove a Bolt-on

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Abby1960
Level 1: Joiner
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on ‎10-11-2021 17:48

on ‎10-11-2021 17:48

had a 6 month free usage of the Calm App, but now being charged for this.  How do I remove the bolt on?

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madasaf1sh
Level 79: Lord of the Boards
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on ‎10-11-2021 18:15

on ‎10-11-2021 18:15

@Abby1960 

 

Log into myo2 on the web and scroll down to extras on the home page and then manage and then you should be able to cancel it. 

If you cant then then message o2 on social media on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 79: Lord of the Boards
  • 12746 Posts
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Registered:

on ‎10-11-2021 18:15

on ‎10-11-2021 18:15

@Abby1960 

 

Log into myo2 on the web and scroll down to extras on the home page and then manage and then you should be able to cancel it. 

If you cant then then message o2 on social media on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎10-11-2021 20:45

on ‎10-11-2021 20:45

@Abby1960 

Guide here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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