How do I speak to an assistant? I'm getting frustrated

[EmilyM]

I'm in Europe and can't get through by phone - or find anyway on line to chat to an assistant...

[MI5 · Accepted solution]

@EmilyM 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[TGC573]

Me too

[Bambino]

@EmilyM, @TGC573 If you need to actually talk to customer service, you can download Skype:

Guide: A Guide to Skype 

You can then call +44800 902 0217 or +44800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.