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How do I speak to an assistant? I'm getting frustrated

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EmilyM
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on ‎08-09-2022 12:32

on ‎08-09-2022 12:32

I'm in Europe and can't get through by phone - or find anyway on line to chat to an assistant...

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MI5
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on ‎08-09-2022 12:41

on ‎08-09-2022 12:41

@EmilyM 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152380 Posts
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Registered:

on ‎08-09-2022 12:41

on ‎08-09-2022 12:41

@EmilyM 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TGC573
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on ‎08-09-2022 12:55

on ‎08-09-2022 12:55

Me too

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Bambino
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on ‎08-09-2022 14:05

on ‎08-09-2022 14:05

@EmilyM, @TGC573 If you need to actually talk to customer service, you can download Skype:

Guide: A Guide to Skype 

You can then call +44800 902 0217 or +44800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.

I DO NOT WORK FOR O2



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