How do I change the email address for my account.

[Paul641]

I've been switched from Virgin to O2, downloaded the App and used the links sent to me via text message but can't change the email address from the one sent via text message.

I've done everything required through Virtual Assistant and MyO2 but keep getting told the email I want to use is already in use?

[MI5 · Accepted solution]

@Paul641 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Paul641]

Thanks MI5.

The thing I find very confusing now is that your reply came through on the email account I'm trying to change to?????    

[pgn]

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@Paul641 wrote:

Thanks MI5.

The thing I find very confusing now is that your reply came through on the email account I'm trying to change to?????    

Probably because you registered here on the Forum using that e-mail address, @Paul641 👍