How do I Pay my final o2 bill

[Drdbadonkey]

My o2 contract ended.

I moved to new Pay as you go provider and ported mobile number.

There are some final charges to pay on old o2 account.

When I log on to o2 App - it says there are no services associated with this account - so no option to pay online.

If I use either of the two o2 phone numbers provided - I just end up in a loop - entering my mobile number - which the system tells me is not an o2 number.

The chatroom option does not seem to exist - so I am now facing late payment charges as there is no way I can make the payment I am willing to make.

Please advise how I can make this payment.

The two phone numbers which take me into the same endless loop are:

0800 588 4217
& 

0800 902 0217

Thanks,

Dave.

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Ask for payment management

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Bambino]

@Drdbadonkey 0800 902 0217 is the Payment Management direct number. You shouldn't be going in a loop. Please come back and let us know if you've been able to resolve this.

Payment support | Account and billing | Help & Support | O2