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Level 1: Joiner
Posts: 8
Registered: ‎18-08-2019
Accepted Solution

How can I choose which of two numbers is the default in My O2

I have two PAYG numbers registerd in MyO2. One is a SIM card in a burglar alarm, the other is my mobile phone. The burglar alarm one seems to be the default when I view my account on the website, and is the only one that I can top up in the app.

 

Is there a way I can tell MyO2 to use the other number as the default?

Posts: 99,384
Topics: 765
Registered: ‎14-01-2013

Re: How can I choose which of two numbers is the default in My O2

@Button_Moon 

You probably need to call customer services and ask for their advice

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Posts: 5,427
Registered: ‎18-04-2018

Re: How can I choose which of two numbers is the default in My O2

Hi @Button_Moon, I've just checked on my end and found out some more info that I thought you might be interested in Smiley Happy 

 

There is currently no way to swap the numbers around, however, there should be a way to top up both numbers through the app - you'll first need to call customer service to go through this. 

 

Hope this helps!

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Level 1: Joiner
Posts: 8
Registered: ‎18-08-2019

Re: How can I choose which of two numbers is the default in My O2

Ok, thanks for checking.