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Level 1: Joiner
Posts: 2
Registered: ‎23-02-2021
Accepted Solution

Help with this

I need help the number on my o2 is not my number and o2 are not helping me it’s my sons number on the account when it should be mine can I change them myself
Posts: 117,582
Topics: 576
Solutions: 16,511
Registered: ‎04-04-2012

Re: Help with this

@oddbunch 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎23-02-2021

Re: Help with this

snips pic.jpg

that number is the other number on m,y account i need it back to themain one but o2 not listerning when im trying to tell them

Posts: 117,582
Topics: 576
Solutions: 16,511
Registered: ‎04-04-2012

Re: Help with this

@oddbunch 

You can't change it yourself, sorry.

You need to call and explain.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)