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Help please with my new phone

SUH
Level 1: Joiner
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on ‎18-12-2023 15:31

on ‎18-12-2023 15:31

Hello< please help.  I have received my new phone, set it all up but all calls fail.  I need to speak with someone.

 

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jonsie
Level 94: Supreme
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on ‎18-12-2023 15:38

on ‎18-12-2023 15:38

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎18-12-2023 15:39

on ‎18-12-2023 15:39

@SUH 

If this is an upgrade you can use your old sim, or do a sim swap from the old sim to use the new one.

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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