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Held at DPD depot

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WizardOfOz
Level 1: Joiner
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on ‎16-12-2022 12:22

on ‎16-12-2022 12:22

 

My upgrade phone was due to be delivered on 12th Dec. O2 seem to think I've got the phone as they sent me a questionnaire about my delivery.

 

Every day, DPD send me a text saying my parcel has been held at the depot and delay it by another day.No-one at O2 can help, DPD themselves can't help. I'm about to have my first bill for a phone that I still haven't got.

 

 

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MI5
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on ‎16-12-2022 12:28

on ‎16-12-2022 12:28

@WizardOfOz 

O2 need to follow up with DPD.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151896 Posts
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on ‎16-12-2022 12:28

on ‎16-12-2022 12:28

@WizardOfOz 

O2 need to follow up with DPD.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
In response to MI5
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on ‎16-12-2022 12:49

on ‎16-12-2022 12:49

Both DPD and DHL are in a mess at the moment. That saying the sender (O2) should put pressure on them. Both companies say maximum delays are 2 days, but that's appears not to be the case.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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