Grossly overcharged by O2 and in need of as refund asap

[Veenbee]

Hi can anyone help?

I have been overcharged by 300 pounds due to a technical glitch that I spoke to O2 about last month, they changed my taroff without my knowledge and said that they would ensure that this would be rectified and I would not be charged. I have been charged and given the current situation my finaces have already been impacted and I needthis refunded asap.  Needless to say that I cannot get through to O2, have been holding for a very long time now and I don;t hold out much hope!  

My bill is pay as you go and usually 10 pounds a month as I bought my phone upfront. 

Any suggestions would be welcome! 

VB

[jonsie]

If you can't get through @Veenbee then try email here

resolutionexpert@o2.com

[Bambino]

@Veenbee Sorry, but we're all customers here. Best time to get through to customer service is 8 am. They are the only ones who can resolve this issue for you.

[Cleoriff]

@Veenbee 

Already answered here https://community.o2.co.uk/t5/Pay-Monthly/Grossly-overcharged-by-O2/m-p/1309074 

[Veenbee]

Thanks, that helps a bit, I lmow it's not urgent but it;s alot of money right now! 

VB

[jonsie]

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@Cleoriff wrote:

@Veenbee 

Already answered here https://community.o2.co.uk/t5/Pay-Monthly/Grossly-overcharged-by-O2/m-p/1309074 

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Thought the website was playing up for a imnute!

[gmarkj]

If you are on pay as you go do you not have to top up before being charged?
I would imagine you would have noticed putting £300 on in 1 month instead of your normal £10?