Got charged for no reason

[Vera]

Hello
I been abroad around 3-4 weeks ago and I got charges £35.83 for something I dont know.
It was saying for using internet but I never even used it. There was 1 time I sow it on buy accident and turned it off straight away.
I would wish to get refund of that mistake please .
£35.83 is too much for not even knowing about it and at the end I didn't even use it.
Am very unhappy and wish to get it all back.

[Cleoriff · Accepted solution]

Hi @Vera 

This isn't O2, it's a customer forum so if you want to speak about charges then you need to call customer services Guide: How to find help & contact O2 

Where did you travel to? Was it in Europe or in another country?

However, if you didnt have mobile data/data roaming turned off completely then you will be charged if outside the EU. A phone uses data to update apps etc and this may have happened in your case

If outside of the EU you can be charged for calls made and received, or listening to voicemails.

Please give customer services a call and ask them to explain the breakdown of charges..

[Vera]

Could you send me the number please

[MI5]

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@Vera wrote:
Could you send me the number please

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Just call 202 from your O2 mobile.

[Cleoriff]

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@Vera wrote:
Could you send me the number please

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All in the link I posted @Vera