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Getting away from O2 - how??

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notimpressed
Level 1: Joiner
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‎18-06-2021 22:30

‎18-06-2021 22:30

TEXT 85075 with PAC, it says. Nope. Try "INFO" and it tells you togo back to the place that says TEXT 85075 with PAC.

 

Or just visit MyO2 and sign in. Nope. No "let me out of this nightmare, cancel my contract and give me my PAC code" button.

 

Final option, call 202 and have a battle of wits against the customer retention team.

 

What a crappy way to do business.

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MI5
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‎18-06-2021 22:31 - edited ‎18-06-2021 22:32

‎18-06-2021 22:31 - edited ‎18-06-2021 22:32

@notimpressed 

PAC guide here Guide: How to get your PAC [June 2021 Update] 

Cancellation here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎18-06-2021 22:31 - edited ‎18-06-2021 22:32

‎18-06-2021 22:31 - edited ‎18-06-2021 22:32

@notimpressed 

PAC guide here Guide: How to get your PAC [June 2021 Update] 

Cancellation here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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notimpressed
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‎18-06-2021 23:33

‎18-06-2021 23:33

Thank you so much for taking the time to help.

 

I found the link and subsequent link and got a PAC code! I can see you are busy helping a lot of people - I hope this is recognised by O2.

 

All the best,

 

David

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MI5
Level 94: Supreme
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‎18-06-2021 23:35

‎18-06-2021 23:35

@notimpressed 

You're welcome :slight_smile:

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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