Solved: Full price for poor signal!

Moneypenny01 · ‎15-11-2022

Why am I paying full price for a poor signal, this is not good customer service! This has been going on for over 24 hours already and is not due to finish until the 19th. I’m sure this is a breach of the sales of goods act - you are not providing the service, so why am I paying for it?

MI5 · ‎15-11-2022

@Moneypenny01

All covered in the T&C's you agreed to.

https://www.o2.co.uk/termsandconditions

No network guarantees 100% uptime and maintenance and upgrades are required to keep things running smoothly.

Keep checking here for updates O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-11-2022

@Moneypenny01

All covered in the T&C's you agreed to.

https://www.o2.co.uk/termsandconditions

No network guarantees 100% uptime and maintenance and upgrades are required to keep things running smoothly.

Keep checking here for updates O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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