cancel
Showing results for 
Search instead for 
Did you mean: 

Fraud

KHC
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Someone has accessed my account and changed my tariff and ordered a new phone.. I have cancelled my DD, changed my password etc and delayed the delivery as I got the DPD notification.. is there a number I can actually get thought to someone out of hours?

Message 1 of 5
324 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 121883 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@KHC 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 5
322 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 121883 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@KHC 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 5
323 Views

madasaf1sh
Level 56: Guvnor
  • 3724 Posts
  • 26 Topics
  • 876 Solutions
Registered:
@KHC

I would also log a case with Action Fraud, and also contact your bank, and ensure all your passwords are changed especially if you use the same password on multiple sites. And where possible enable Multi Factor Authentication.
Especially your email password.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 5
312 Views

Bambino
  • 18367 Posts
  • 877 Topics
  • 2134 Solutions
Registered:

@KHC Take a look at this link: Phishing, smishing and vishing advice | Help & Support | O2

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 5
310 Views

Unknown2
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Join the club. . . . I've been scammed too and theyve ordered a new phone from me

Message 5 of 5
142 Views