Solved: Fraud

KHC · ‎27-06-2021

Someone has accessed my account and changed my tariff and ordered a new phone.. I have cancelled my DD, changed my password etc and delayed the delivery as I got the DPD notification.. is there a number I can actually get thought to someone out of hours?

MI5 · ‎27-06-2021

@KHC

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-06-2021

@KHC

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎27-06-2021

@KHC

I would also log a case with Action Fraud, and also contact your bank, and ensure all your passwords are changed especially if you use the same password on multiple sites. And where possible enable Multi Factor Authentication.
Especially your email password.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Bambino · ‎27-06-2021

@KHC Take a look at this link: Phishing, smishing and vishing advice | Help & Support | O2

I DO NOT WORK FOR O2

Unknown2 · ‎12-09-2021

Join the club. . . . I've been scammed too and theyve ordered a new phone from me

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