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on 13-07-2021 16:13
Solved! Go to Solution.
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on 13-07-2021 16:19
It's a common scam to try and gain access to your account to upgrade and have a phone sent to them.
You need to change your O2 password immediately as they have access to your account, but can't do anything without the passcode that is sent to your phone when they instigate a change on your account.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
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on 13-07-2021 16:19
It's a common scam to try and gain access to your account to upgrade and have a phone sent to them.
You need to change your O2 password immediately as they have access to your account, but can't do anything without the passcode that is sent to your phone when they instigate a change on your account.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 13-07-2021 17:06
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on 13-07-2021 18:01
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on 13-07-2021 18:01
The text from O2 was genuine, as I said, it's because the scammers have access to your account so you should change your password immediately.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.