cancel
Showing results for 
Search instead for 
Did you mean: 

Forgotten password

Cor19
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
My son has forgotten his password and security answer for his my O2 app, how does he reset them? Many thanks
Message 1 of 5
1,650 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 126766 Posts
  • 834 Topics
  • 7573 Solutions
Registered:

@Cor19 

This guide will show you how to do it. Scroll down to forgotten password.

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 5 of 5
1,634 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 126766 Posts
  • 834 Topics
  • 7573 Solutions
Registered:

Deleted by me

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
1,648 Views

Bambino
Level 85: Esteemed
  • 24177 Posts
  • 1054 Topics
  • 3792 Solutions
Registered:

@Cor19 Your son will need to call customer service to reset his password: Guide: Coronavirus Community Help and Support 

O2 aren't very much interested in talking to customers these days unless they're buying something or upgrading. If you want to discuss your issue with customer service, below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

You may also have to use the Upgrade, Lost/Stolen or Fraud option to get through.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 5
1,645 Views

MI5
Level 94: Supreme
  • 150296 Posts
  • 641 Topics
  • 28623 Solutions
Registered:

@Cor19 

He just needs to click on forgotten password on the MyO2 login page http://www.o2.co.uk/myo2 and a reset link will be sent to his registered email address.

Once back in, he can reset his security word under "Manage my details".

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
1,638 Views

Cleoriff
Level 94: Supreme
  • 126766 Posts
  • 834 Topics
  • 7573 Solutions
Registered:

@Cor19 

This guide will show you how to do it. Scroll down to forgotten password.

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603 

Veritas Numquam Perit

Girl in a jacket
Message 5 of 5
1,635 Views