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Finding my o2 account

CH05
Level 1: Joiner
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on ‎24-06-2024 11:50 - last edited on ‎24-06-2024 15:10 by Community Manager

on ‎24-06-2024 11:50 - last edited on ‎24-06-2024 15:10 by Community Manager

Hello

 

I am having trouble located the account for my number, I have two contracts through you, one I have just logged on and upgraded this week for my number [removed]. I also have a phone in use for [removed] but when I log into my o2 I can not see it. It was there before when I have logged on though.

 

[mod edit: as these messages are publicly viewable we'd ask members not to post personal information. Thanks 😊]

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MI5
Level 94: Supreme
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on ‎24-06-2024 15:14

on ‎24-06-2024 15:14

@CH05 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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