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Final cost, why do I have this I'm on sim only and didn't renew my phone

Kevin18
Level 1: Joiner
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I have noticed there is an final payment charge, but I'm not on a contract that has a cost. So why is this 

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gmarkj
Level 67: Unsung hero
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Even if you are sim only there would be a minimum period @Kevin18 so if you are leaving before that you could be liable for the remaining amount.

For example - you sign up to a 12 month deal for £10 per month.

In month 9 you give notice to leave, you still have to pay for months 10, 11 and 12.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 67: Unsung hero
  • 13071 Posts
  • 95 Topics
  • 1179 Solutions
Registered:

Even if you are sim only there would be a minimum period @Kevin18 so if you are leaving before that you could be liable for the remaining amount.

For example - you sign up to a 12 month deal for £10 per month.

In month 9 you give notice to leave, you still have to pay for months 10, 11 and 12.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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