Final bill - refund request
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on 16-11-2023 12:26
I’m unable to login to the MyO2 app to request a refund. Please can you arrange for the refund to be processed?
I am no longer with O2 so cannot offset the credit against a future bill.
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on 16-11-2023 12:30
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Say no when asked if the call is about the number you are calling from.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-11-2023 12:47
When that happened to me it was paid back into the bank account which had the standing order.
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on 16-11-2023 13:31
Only possible if the direct debit (not standing order) is still in place with bank.
Otherwise a cheque will be issued.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

