Final Bill not supplied. A/c no longer visible on My O2

[Anonymous]

Ceased one of my accounts at the end of contract. No problem with that. 

Sadly, at that point I lost access to all historical billing info on My O2 and could not even see a Final Account. Call me old fashioned, but I like to have a record that my account is fully paid up. (it saves later confusion!)

Online chat promised me a paper copy with a few days. It never happened and it's now weeks down the line.

I'm pretty sure this is irregular and something that OfCom would look at. Surely being given a statement of account is a basic requirement?

If it's happening to me then maybe it's common?

Anyone else had the same experience? If so - how did you resolve it? An email to the complaints review team has (so far) not even had an acknowledgement.

Any observations welcomed.

[Tsidkenu1es]

...Sorry to see you go...! @Anonymous but you need to do what is best for you...! also I was with EE about 6 years ago, no complains either, just TalkTalk then, offered a better deal and now O2... we need to look after ourselves...Right?

All the best to you for the new future with EE...! 

[Anonymous]

Well . . . Gentlefolk, one and all . . . . I am truly warmed by your kind sentiments. Thank you. 

I had planned to close the account, but if you're really unlucky i might just keep it and make a nuisance of myself from time to time. 😎

[jonsie]

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@Anonymous wrote:

Well . . . Gentlefolk, one and all . . . . I am truly warmed by your kind sentiments. Thank you. 

I had planned to close the account, but if you're really unlucky i might just keep it and make a nuisance of myself from time to time. 😎

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Please do. You are welcome anytime to make a nuisance, it breaks up the tedium!  😂😂

[gmarkj]

You mean it is nice for someone apart from yourself being a nuisance @jonsie?!?!

[jonsie]

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@gmarkj wrote:

You mean it is nice for someone apart from yourself being a nuisance @jonsie?!?!

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[gmarkj]

Now that emoji I like!

[Cleoriff]

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@jonsie wrote:

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@gmarkj wrote:

You mean it is nice for someone apart from yourself being a nuisance @jonsie?!?!

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Pinching that one as well  

[#9]

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

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@gmarkj wrote:

You mean it is nice for someone apart from yourself being a nuisance @jonsie?!?!

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Pinching that one as well  

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Is nothing sacred 

[#11]

[Cleoriff]

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@jonsie wrote:

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@Cleoriff wrote:

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@jonsie wrote:

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@gmarkj wrote:

You mean it is nice for someone apart from yourself being a nuisance @jonsie?!?!

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Pinching that one as well  

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Is nothing sacred 

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Nothing....when it comes to emoji's

[#13]

[#14]