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Faulty phone

Lisalisa
Level 1: Joiner
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I'm getting angry now. Where on earth do i find on this damn website where to request a phone replacement? I bought my phone through o2 online and I can see they have my handset bill. The charging port won't charge after 5 charger swaps. I've been having this same trouble for a handful of months now. I need to request a replacement phone. Where on this website do I put my request in. I'm playing silly Buggers on a goose chase to find it. 😡

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MI5
Level 94: Supreme
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@Lisalisa 

You will have to have yours repaired as replacements are only provided within the first 28 days.

https://www.o2.co.uk/help/device-and-sim-support/device-repairs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
Level 78: King of Kings
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@Lisalisa You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
  • 128154 Posts
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  • 22501 Solutions
Registered:

@Lisalisa 

You will have to have yours repaired as replacements are only provided within the first 28 days.

https://www.o2.co.uk/help/device-and-sim-support/device-repairs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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