Faulty device

[JW3]

I have been delivered my new device as my old one was faulty. However the courier would not take the faulty one. Do i just keep it?

[Cleoriff · Accepted solution]

Hi @JW3 

You should contact customer services Guide: How to find help & contact O2 

Your faulty device should be returned.

Best of luck and welcome to the forum.

[JW3]

I mught wait for them to contact me. No one has told me to send this back. Thanks

[Bambino]

I wouldn't wait for O2 to contact you, @JW3. If they don't receive the phone back you could possibly wind up getting charged for two phones. Best to call customer service and get this resolved rather than get a nasty surprise of a large bill.