Family Plan

[AlexiaC]

Hi, can anyone help me. I have contracts for me, my partner and my two daughters which I text to add to the family plan. When I log into my o2 only 3 of the 4 accounts are there, and the account that is not with the others has a separate data refresh date. Also I thought all my bills would be paid as one but I have two payment dates? What can I do? Thanks in advance for your time

[Cleoriff · Accepted solution]

@AlexiaC 

You need to call O2 to sort this. You should only pay one bill and all devices should be shown

https://www.o2.co.uk/family-plan 

All numbers for O2 are in this guide. Guide: Coronavirus Community Help and Support 

Try the number 0800 587 4005. Seems to have a high success rate of getting through.

[AlexiaC]

Thank you, I have tried calling them with no success but fingers crossed