Extra

[Seaneen]

Hi does anyone know anything about the Amazon music extra from 02 I’ve tried to activate it but keeps coming up a activation error message and can’t get through to customer service 

[Bambino]

@Seaneen See if this guide helps: Guide: Adding and removing O2 Extras - O2 Community

If you're still having problems, you can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Seaneen]

tried all this 

[Bambino]

@Seaneen Have you tried the social media links?

If you want to speak to customer service:
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[MI5]

@O2Emma can you help please?

[O2Emma]

Hi @MI5 I will pick this up thanks.

[O2Emma]

Hi @Seaneen I will send you a private message to look into it for you.