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Level 1: Joiner
Klm216
Posts: 2
Registered: ‎06-08-2020
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Extra charges

on ‎06-08-2020 10:48

Does anyone know how I can see the numbers I have called? I have been charged extra on my bill for 'premium and information services' but I dont know why and I dont know how to expand the bill.
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MI5
Posts: 114,201
Topics: 569
Solutions: 15,392
Registered: ‎04-04-2012

Re: Extra charges

on ‎06-08-2020 11:42

@Klm216 

How to see bills here Guide: How do I get to the 'Download Bill' page? 

Help on scams here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and here www.payforitsucks.co.uk.

Help on blocking for the future here Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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LukasB
Posts: 1,367
Registered: ‎07-05-2020

Re: Extra charges

on ‎07-08-2020 13:22

Hey @Klm216 just checking: Did you manage to get this sorted or do you need further assistance?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Klm216
Posts: 2
Registered: ‎06-08-2020

Re: Extra charges

on ‎18-08-2020 10:53

Hi @LukasB I tried to download my bill but I could not find an option to do that therefore I was not able to get this sorted and I need further assistance, thank you.
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LukasB
Posts: 1,367
Registered: ‎07-05-2020

Re: Extra charges

on ‎18-08-2020 13:14

Hey @Klm216 have you looked into the guide posted above? 

 

 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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