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Extra charge

Emilyjay
Level 1: Joiner
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I have been charged £42.92 on my bill, and Im not sure why as I'm currently on holiday in Croatia which is in your euro zone 

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madasaf1sh
Level 61: Brainiac
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@Emilyjay 

 

You can check your extra charges by going to myo2 and seeing them in there, otherwise you will need to call customer services on 202 or 0344 809 0202. 


You may have roamed onto a network in Bosnia Herzegovina which is not in the Europe Zone. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4391 Posts
  • 29 Topics
  • 1223 Solutions
Registered:

@Emilyjay 

 

You can check your extra charges by going to myo2 and seeing them in there, otherwise you will need to call customer services on 202 or 0344 809 0202. 


You may have roamed onto a network in Bosnia Herzegovina which is not in the Europe Zone. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

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