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Extra charge on my account

PjCy
Level 1: Joiner
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on ‎15-12-2019 10:16

on ‎15-12-2019 10:16

Why have I been charged £ 4.16 billed as O2Travel ?

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MI5
Level 94: Supreme
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on ‎15-12-2019 10:43

on ‎15-12-2019 10:43

@PjCy 

O2 travel is the daily charge for using your phone outside of the UK and EU.

The charge is plus vat making it £4.99 per day.

https://www.o2.co.uk/shop/international/using-phone-abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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on ‎15-12-2019 11:35

on ‎15-12-2019 11:35

you only need to send one text to trigger the daily charge I'm afraid.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
Former Staff
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on ‎16-12-2019 14:49

on ‎16-12-2019 14:49

Hi @PjCy , I hope the above information from @MI5  and @jonsie explained the travel charge for you, but don't hesitate to post again if you have any additional questions the community could help with. slight_smile

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