Error - "It looks like something's gone wrong. We're looking into it and hope to get it fixed soon"

[H1JFG]

I have just added a 3rd SIM to my account. Activation and porting of old number worked fine. But when I go into MyO2, I can see all three mobile numbers, including the new one, but when I select it to view information it simply says "It looks like something's gone wrong. We're looking into it and hope to get it fixed soon". The other two numbers work fine and take you to the information page where you can view usage, add bolt ons, etc. This has been like this for a couple of weeks. I have tried via MyO2 app and via a browser on my PC. Same problem. 

Has anyone any advice?

[MI5 · Accepted solution]

@H1JFG 

It may need a few days for the system to catch up, if not, it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[H1JFG]

Just got a response from chat feature in MyO2 app and they are suggesting that because there was a port-in of an old number, the ability to manage the SIM via the MyO2 app won't be there for first month, but should work after that. Not great as it means I have to wait a month to activate any Bolt-ons like Travel or free Disney+ months. 

[MI5]

@H1JFG 

Disney has to activated within 28 days so you'll need to call O2 to ask them to do that (if what they are saying is actually true)!

[Breanna]

@H1JFG did you get in touch with customer service again to confirm what they told you? Definitely don't want to miss out on your extras.

[H1JFG]

Checked MyO2 this morning and I'm happy to say that I can now see and manage the new SIM, including getting access to the Bolt Ons and promo gift options. Took over a week to appear but all good now. 

[MI5]

Welcome @H1JFG