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Error after upgrade?

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KateM
Level 1: Joiner
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on ‎24-10-2021 23:54

on ‎24-10-2021 23:54

I upgraded my phone earlier, and went to check on my order on the app. I got an error and unable to access my information (I can login fine and use the rest of the website and app no problem) but my o2 section has broken and I can’t see anything, have I done something wrong? Is my order still arriving tomorrow (I know the community probably won’t know that much) I’m just curious if this is my end or o2 

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MI5
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on ‎24-10-2021 23:57

on ‎24-10-2021 23:57

@KateM 

O2 run maintenance around midnight every day so it may come back online later for you.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152031 Posts
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Registered:

on ‎24-10-2021 23:57

on ‎24-10-2021 23:57

@KateM 

O2 run maintenance around midnight every day so it may come back online later for you.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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KateM
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on ‎25-10-2021 00:08

on ‎25-10-2021 00:08

I hope so, I'm kind of worried. I've sent them a tweet and hopefully they get back to me 😞  was a lot of money to upgrade. Had no confirmation email either, but the money went out and now my accounts broken

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