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Error Logging in

AA19
Level 1: Joiner
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Hi! It’s been 48hrs since i started with my o2 mobile and data plan and i am having trouble logging in my O2 App after several reinstalls. Also having difficulties using website log ins. I cant also add my preferred ad ons because it keeps on saying error in logging in. Even after multiple reset in passwords. Please help

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MI5
Level 94: Supreme
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@AA19 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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@AA19 

There are often issues with the app, but you should be able to login to MyO2 using any browser at  https://accounts.o2.co.uk/signin

If browser login works, uninstall the app from your phone, reboot and reinstall,  to see if that helps. Otherwise contact O2 by calling 202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

Veritas Numquam Perit

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