Enquiry

[Shang]

I already cancel my broadband services which is a plan with phone services, why still sending me the bill? How can I cancel this especially I am already not in the UK.

[TallTrees]

Hi there @Shang 

Welcome to the O2 Community Forum

We have no access to your accounts from here only O2 Customer Services have it

You need to contact O2 Customer Services 

There is a Guide how to cancel contract

here:

Guide: Cancelling Your Contract 

You can message o2 on social media here 

message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[Enlli · Accepted solution]

Assuming this was a Volt package via Virgin. If so you will have to cancel the phone SIM separately with O2.

Be aware there may be outstanding payments if you are still within your Minimum contract period.

Follow the advice given by @TallTrees