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Email address changed, but still receiving service emails to the old address

MoonSpook
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Hi all,

 

As the subject says, some time ago I changed the email address on My O2 to my new one. When I log in, I now use the new email address as my login username. However, today I found I'm still getting O2 service emails (this one was about the change in Pay Monthly user agreements) to my old email address.

 

I've scoured My O2 and I can't find any mention of the old email address, only the new one. How can I resolve this?

 

Thanks,

 

Andrew

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MI5
Level 94: Supreme
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@MoonSpook 

You need to call customer service.

Numbers here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@MoonSpook 

You need to call customer service.

Numbers here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
446 Views

MoonSpook
Level 1: Joiner
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Registered:

@MI5

 

OK, thanks. I was hoping there was a way of doing it online since it's much easier for me that way than making a phonecall, but I guess that may be my only choice!

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MI5
Level 94: Supreme
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Registered:
Unfortunately mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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