E Sim
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on 13-11-2020 17:12
I can't get through to O2, to send me a QR Code to use on my new iphone. Any assistance would be most welcomed.
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on 13-11-2020 17:21
You need to keep trying.
8.00am is the best time to call
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 13-11-2020 17:39
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on 13-11-2020 17:39
Thanks MI5.
I am trying this and will let teh forum know the outcome
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on 21-11-2020 00:47
But via the chat feature (the one which works like WhatsApp - because you don’t get an immediate response) I eventually got a good response and the ESim was delivered on Wednesday.
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on 21-11-2020 07:57
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on 21-11-2020 07:57
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

